Shipping & Returns
I am shipping worldwide and send all packages through the United States Postal Service (USPS). I've found their rates to be the best value. I send most packages Priority Mail and they will reach the whole of the USA in 1 to 3 days. When your order has shipped you will receive a shipping confirmation email with a tracking number. That number will become active once the Post Office has processed your package, and will allow you to watch the progress of your package as it crosses the country to your door. I only sell items that are physically here in my inventory, and I make every effort to ship your order within 24 hours of when it was placed.
Unfortunately international postal rates can be expensive. For international customers, add the items you are interested in to your cart, go to the check out, enter your address, and you can then see what the rate will be. If this rate is ok with you, then we'll ship your order right away!
For the UK: lately a couple of my shipments have been hit with customs fees. If this happens to your package, please let me know and I will refund the amount to your card. I am looking into how to avoid the fees.
I want to make sure you are fully happy with your purchase. If you would like to return an item, please send me an email with your order number and I will get the process going. I will accept returns within 30 days of purchase, and the items must be in restockable condition. If there is a manufacturer defect and you still want the item, I will be happy to exchange it with a new one.
I value you as a customer, and hope to have you as a customer for many years. I will do my best to make sure you are happy with J B Welly.
Whether you want to return an item, have suggestions for products you'd like me to carry, would like to tell me about something you're super happy with, or something you are frustrated about, please reach out to me. I am here for you and want to know about your experience with my store and the products I sell. I am not a big faceless corporation, I am a person just like you. I love and use these products every day.